The app works seamlessly with Citrix Files, Citrix QuickEdit, Skype for Business, and GoToMeeting.

With Citrix Endpoint Management, you can also manage the app with security policies that suit your organizations needs.

This is a rare situation that is caused by network failures talking to the Apple APNs server, or a problem associated with the Apple ID of the user.

For example, users can see updates of unread mail counts when the badge on the Secure Mail app icon updates.

Push notifications also facilitate the timely delivery of lock screen updates for new messages.

When any of the solutions is effective, push notifications start working on the device again.

Ideally, you should ask users to send the logs immediately when an issue occurs.

This way, theyll capture the logs corresponding to the error.

This can be enabled in your iOS settings under Settings General Background App Refresh.

Make sure that Background App Refresh is switched on both globally as well as for Secure Mail.

To do so, open the app support bundle and find the file CtxlogAppPolicies.xml for Secure Mail.

If any of the required policies for your environment are not set, ensure that you set them to the required value in the XenMobile console.

If this value is not set, the value of the ExchangeServer entity is used.

If you use autodiscovery to provision the account, and this value is not set, the EWS endpoint is resolved during autodiscovery.

For app store Secure Mail deployments, you do not need this value because Secure Mail requests the required tenant ID from the Citrix cloud listener service.

Several high level events are involved when subscribing to push notifications.

This ID is obtained from a policy when you use enterprise distribution for Secure Mail.

When you use the app store version of Secure Mail, the app obtains the ID from the Citrix cloud listener service.

Note that Secure Mail relies on EWS and not ActiveSync for its push notification functionality.

Those strings line up with entries in the listener service logs, allowing technical support to more quickly find information relevant to any failures.

Note that push notifications are not always delivered to Secure Mail.

Examples of when they are not delivered include the following.

You can use this file to give an idea as to when and if the device is receiving push notifications.

NSLocalizedDescription no valid aps-environment entitlement string found.

Check that network access policy is configured appropriately for your environment.

Citrix Secure Mail For Mac